The Titan submersible
What happens when engineering decisions are made without a quality system to stop them in time.
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Videos
Quality, big and small
Short videos on failures, tools and methods from the world of quality. Click a video to watch. Some videos include Hebrew text.
Also: the evolution of failure analysis (FMEA) →Case studies
Big failures, and what they teach us.
The B-2 Spirit crash
Analyzing the accident with the 6M method – breaking a complex failure down to its root causes.
The M series
Material, method, measurement, mother nature, man and maintenance – the factors that drive quality, one short video each.
M · Material
The quality wall as an andon: stopping a material problem before it rolls downstream.
M · Method
Even a good method needs to be checked periodically.
M · Measurement
No reliable measurement, no reliable decision.
M · Mother Nature (environment)
Humidity, dust and weather – an M you have to manage, not just remember.
M · Man – who is our team?
Even in the age of automation, people make the difference.
M · Maintenance
Remember one more M: proper maintenance of our equipment – and of the product at the customer.
Investigation & improvement tools
5 Why, event handling and approaches to investigation – reaching the root and improving.
5 Why – look in every direction
Ask "why" and check left and right, up and down, front and back.
5 Why – ask, ask and ask again
Keep working the "why" until you reach the root.
Handling a quality event
5 Why, 6M and Deep Drilling – the toolbox for handling an event.
Approaches to investigation
Detective, psychologist or investigator? Debrief, questioning, inquiry or interview – choosing the right approach.
Measure, refine, start again
Refine the result, and again – until you truly understand the process.
Learn, verify, analyze
Learn, verify again and again, analyze – only then can you smile and relax.
More from the world of quality
Environment, maintenance, customers and people.
Environmental testing
Checks on site and in the plant that make sure processes and materials cause no environmental exceedance.
Top 10 maintenance mistakes
Skipping preventive maintenance? Ignoring the manufacturer's advice? Fixing only the symptom? – There is a way to break the cycle.
Keep your customer safe
"Nitsan, we have a problem" – fast, helpful support until the issue is closed. The added value is priceless.
When everything looks perfect?!
As sweet as it gets – learning what can go wrong.
MultiCultural
Be aware of cultural differences in teams and with customers – and use their power.